Recent Water Damage Posts

How to Clean up After a Leaky Water Heater

12/5/2019 (Permalink)

Closeup of a rusty and leaking water heater Leaking water heater in a Houston, TX home

Cleaning up After a Leaky Water Heater

As appliances age, they'll break down and begin to fail. Some appliances cause also cause damage when they start to wear out. A leaking water heater, for example, can cause flooding and ruin flooring and other items in your Houston,TX, home. The faster and more effectively you clean up after this mishap, the less damage you'll have to deal with.

Initial Steps
If you spot water gather by your water heater, it's important to spot the source and stop it immediately. As water continues to spill out, more damage can occur. Before you do anything else with this broken water heater, you should:

  • Inspect the area to make sure the water isn't coming from anywhere else.
  • Make note of the extent of the water leak.
  • Unplug any nearby electronics or electrical devices.

Get Rid of Wet Items
If you respond quickly enough, you may be able to salvage the carpet. Pull it up and lay it out to dry somewhere away from the water source. If there are other items such as furniture, get them out of the way.

Dry the Floor
Because mold thrives in damp environments, you need to dry the floor thoroughly. If you want to long to remove the water, there's a bigger chance this fungus will begin to grow and spread. Extract the water with a wet vac and then put down some towels in the affected area around the failed water heater.

Move Air Around
Once you've cleaned up the water around the leaking water heater, grab some fans and dehumidifiers. Start circulating air throughout the area. This not only helps dry things out faster, but it will also keep mold away,

Call the Pros
Contact a plumber to repair the water heater. If there is excessive water damage, you should call a professional flood remediation company to provide more in-depth cleaning.
Cleaning up after a leaking water heater doesn't have to be a disastrous task. Get on it right away and follow these critical steps.

Crawl Space Water Damage

9/3/2019 (Permalink)

Crawl spaces are notorious for water damage, especially here in Texas!


If your Stafford or Missouri City home has a crawl space and a pipe breaks or starts leaking you may not even know until it is too late!

Think about it, how often do you open up one of those little side doors and brush away the dust and cobwebs then go exploring under your home? If you are like us then the answer is probably never!

So how are you going to know if you have water damage under your home in your crawl space ... you call the fearless technicians at SERVPRO that is how!

Our brave experts can navigate even the scariest of crawl spaces and report back to you what is going on under your home as well a plan to fix it if need be.

When you are just not interested in crawling under your home, call SERVPRO we will do it for you!

What to Expect When Filing A Flood Insurance Claim

6/12/2019 (Permalink)

he last thing you want after a experiencing a flood is additional stress. Whether Houston flood damage left a soggy mess in the basement or it forced an emergency evacuation, severe storms cause significant anxiety and fear of how to start picking up the pieces.

One powerful way to combat the feelings of despair is to know what to anticipate with the flood recovery process. Knowing who to call and what to expect from those helpers brings comfort-- remember, no matter how bad the situation may seem at the moment, rebuilding your home and life is possible.

We are SERVPRO, the storm damage restoration experts in Stafford, Missouri City, and surrounding cities. With hundreds of hours in training and thousands of hours dedicated to flood recovery, we are the preferred remediation team of home insurance providers.

Use this simple guide to help you understand the flood insurance claim process. And remember, if you have any questions, your insurance agent and the SERVPRO Claims Information Center (CIC) are here to help.

Contact your insurance agent. The first step in filing a flood insurance claim is to contact your insurance provider. While The National Flood Insurance Program (NFIP) is a government-funded program, you will be working with an insurance agent or adjuster in the claims process. If you cannot reach your agent immediately, be sure to leave a clear message with your contact number.

Contact SERVPRO. Likewise, you’ll want to call SERVPRO as soon as possible. Even you if are not able to speak to your insurance agent, Stafford SERVPRO is available 24 hours a day, 7 days a week to answer your call. By contacting us early, you can reduce your losses. Within a few hours of your phone call, we are onsite to being the mitigation process.

Itemize losses. A critical part of getting the most out of your flood insurance claim is taking a detailed list of the damage. Your insurance agent or SERVPRO technician will assist you in itemizing and photographing all damaged items. With extensive training in flood damage restoration, SERVPRO technicians have a keen eye for knowing which items can be saved. Our goal is to repair whenever possible and replace when it can’t be restored.

Begin the Restoration Process. Within 8 short hours of arrival to your home, a Stafford SERVPRO technician will provide you and your insurance agent with a detailed description of the losses, repairs needed, as well as the estimate. The SERVPRO CIC keeps a careful electronic record of all the information to ensure that no time is lost in the shuffling of paperwork.

After going being uprooted from your home and life, the last thing you want is the additional stress from not knowing what to expect next. Filing a flood insurance claim involves specific steps, but they ensure that every detail of the flood damage restoration process is thought of. With a team that reaches across the nation and a heart for our community, SERVPRO of Stafford/Missouri City is faster to any size disaster. Call us today and let us know how we can help you.

5 Crucial Questions to Ask Before Hiring A Water Restoration Business

3/28/2019 (Permalink)

What could possibly be worse than the feeling of your home damaged by a flood? Answer: Feeling that you’ve hired the wrong person to fix it!

The fact is that hiring the right restoration business to repair your home’s water damage will save you stress and money in the long run. Beyond looking for a flood repair business that is licensed and insured—a requirement in Texas for all contractors—you want a Stafford flood restoration business that you can trust to provide exceptional service.

At Stafford SERVPRO, we make your flood damage restoration as easy and stress-free as possible, under the circumstances. But as you are looking for the best professionals to suit your needs, you can ask yourself these 5 crucial questions:

1. Is the business locally owned or a national chain?

Local or family-owned businesses have strong connections to the community, because they live and work with you. On the other hand, national chains have the advantage of being part of a vast network that provides additional resources. SERVPRO of Stafford is unique in that we are both! We are your family-owned home restoration neighbors, with the backing of over 1,650 SERVPRO franchises nationwide.

2. Is the business certified by the Institute for Inspection, Cleaning, and Restoration Certification (IICRC)?


The IICRC is an internationally recognized organization that sets ethical and professional standards for home restoration. Certification from the IICRC is a rigorous process, one that not all restoration businesses are willing to undertake. By hiring an IICRC certified business, you can trust that you are selecting one that is dedicated to doing excellent, professional work.

3. What do former customers say about their service?


As the old saying goes, the proof is in the pudding. Testimonials from satisfied customers are significant because they provide evidence that the business delivered as promised. Ask around, and chances are you’ll find enthusiastic Stafford SERVPRO customers.

4. Do they give you a written estimate and clearly explain the process?


Before any work begins, make sure the estimate is clearly recorded on the contract, along with an estimate for the services to be provided. At SERVPRO of Stafford, we make sure you understand everything before the work begins. We will take time to explain the contract, and even help you with the insurance claim process.

5. When are they available?


Flooding doesn’t happen at convenient business hours. Whether it is caused by torrential rains or a faulty washing machine hose, you want a flood cleanup team that is there when you need them. Stafford SERVPRO, also serving Missouri City, is available 24 hours a day, 7 days a week.

Stafford SERVPRO is well known in Fort Bend County for restoring the homes of many of our neighbors who have experienced water damage. If you are ever in need of emergency water or storm damage repair, we are here to help you get your life. But whomever you choose to help you get back on your feet, we hope you have a worry-free home restoration experience. Feel free to explore our Home Page for more information about our services, and to read testimonials from satisfied local customers.

Will My Home Owners or Rentals Insurance Cover Storm Damage

3/28/2019 (Permalink)

Stafford/Missouri City Home Care: Will My Homeowners or Renters Insurance Cover Storm Damage?

Homeowners or renters insurance covers liability expenses for a variety of claims—from dog bites to electrical fires—but when it comes to Stafford storm damage, beware! Unfortunately, most homeowners and renters insurance does not cover flooding and water damage caused by the forces of nature.

With our subtropical climate, flooding in Missouri City and City of Stafford is a common occurrence. Although local city governments work diligently to try to prepare residents by setting up local emergency alerts and evacuation plans, there is only so much they can do. But there is something you can do to guard yourself and your family—obtain flood insurance.

Flood insurance prepares you and protects  your family, your property, and your peace of mind from the costly effects of storm damage. Here are some important facts about the National Flood Insurance Program to consider:

Water vs. Flood Damage

If a pipe bursts in your home, it is considered water damage and is generally covered by standard homeowners and renters insurance. However, flooding caused to heavy rain or storms is considered flood damage. Since most insurance policies do not cover flood damage from weather conditions, the federally funded National Flood Insurance Program (NFIP) fills the gap by offering storm damage coverage to homeowners, renters, and businesses.

It Pays to Be Insured

According to the NFIP, the average flood insurance claim for moderate to low flood-risk properties in Texas is $31,103. With portions of Missouri City and City of Stafford located in zones FEMA considers Special Flood Hazard Areas, your cost and risk of storm damage could be much higher. Your local insurance agent can help determine your risk and aid you in getting the right coverage for your home or business. Remember, there is a 30-day waiting period for policies to take effect, so the sooner you get covered, the better.

The Fastest Road to Recovery After Storm Damage

Besides your insurance provider’s phone number, another important number to have on hand is your locally owned SERVPRO. SERVPRO of Stafford, also serving Missouri City and the surrounding Houston metro area, stands ready to help at any time, when disaster strikes. As the preferred storm damage restoration provider of most insurance companies, SERVPRO of Stafford can help you with everything from filing a claim to storm damage cleanup, and to the complete restoration of your home and personal items. 

The local city councils of Stafford and Missouri City work closely with FEMA to decrease the risk of flooding with Storm Management Plans, but the rest is up to you. Contact your local insurance agent about flood insurance coverage, and explore the SERVPRO of Stafford/Missouri City website to learn more about our storm damage remediation services.

Water In My Ductwork

1/28/2019 (Permalink)

Water can cause damage so many ways!

This is an instance where our customer's water pipe had busted and it flooded the entire lower level of his home. Our customer has very nice hardwood floors that had to be completely removed and new ones had to be reinstalled.

Our customer called SERVPRO to fix the water damage and then decided to have SERVPRO finish the repairs as well. We were in and out in what seemed to be no time at all thanks to our qualified repair technicians!

The customer's ductwork in their crawl space that had been filled with water from a broken pipe had to be drained as well.

SERVPRO of Stafford / Missouri City fixed the water damage, repaired the flooring and made the customer more than happy!

Water Damages and Insurance Claims

1/28/2019 (Permalink)

Did you know...

When water invades your home, it can damage the structure, harm personal belongings and cause distress. Water damage, whether large or small, interrupts your day-to-day life, potentially causing undue stress to you and your family. Despite the shock, you also know the problem needs to be resolved quickly.

When calling your insurance provider to report the damage, ask for a SERVPRO Franchise Professional to clean up the damage and restore your home and personal belongings. SERVPRO Franchise Professionals understand the physical and emotional strain this type of damage can cause. Staff will work with you and your insurance company to help ensure the water damage is cleaned quickly and properly. 

Upon arrival to your home, a SERVPRO Franchise Professional takes great care to ensure a water damage is handled properly by completing the following steps:

Inspection - SERVPRO Franchise Professionals will inspect affected areas of your home to determine the extent of the damage. They will also review the inspection with you and answer your questions before beginning any work.

Emergency Services - Next, the SERVPRO Franchise Professional will take immediate steps to protect your home and personal belongings from further damage by extracting the water and preparing your home for drying. The Franchise Professional will explain the needed emergency services to you step-by-step.

Monitoring - To ensure your home and personal belongings are dried to appropriate industry standards, a SERVPRO Franchise Professional will monitor the drying process. Written monitoring reports will document the drying process. The results will be communicated to you throughout the monitoring process.

Restoration Services - A SERVPRO Franchise Professional will repair property, reinstall carpets and clean affected areas of your home and personal belongings. A final walk-through will be conducted with you to ensure your property was restored to the preloss condition when possible. 

Call SERVPRO today (281) 403-2256

Flooring Services In Stafford

5/30/2018 (Permalink)

SERVPRO, Your Flooring Experts!

Flooring is the foundation of a great home ... literally!

Flooring can be carpet, wood, concrete or other kinds of building materials but they are all subject to damage from water, fire and or mold.

When your home's flooring becomes damaged you can try to fix it yourself (not a great idea) and some people have a small level of success but you have to ask yourself do I know enough about the science of drying to make sure the flooring I'm putting down is going on a completely dry surface that will not become mold infested because I'm trapping moisture underneath and then have to completely redo the whole process again?

If you do know about moisture control (congrats you are in a small group of trained people) and the science of drying, by all means, do that labor intensive time investing and all around not fun project yourself. If you do not think you can pull it off, call SERVPRO.

SERVPRO has the know-how and equipment to have your flooring project done right and fast!

Water Damage Repair In Missouri City

3/9/2018 (Permalink)

We Fix Water Damage

Homes get flooded, period.

Everyone living close to any big body of water knows all about the flooding that occurs when the rivers and lakes get higher than normal.

There is significant damage to homes in these flood zoned areas time and time again. We are constantly proving our value to those needing water damage repair by providing amazing customer service, lightning fast response times, and professional grade equipment.

There are a few things to make fixing water damages easier for yourself and for SERVPRO. If you know you are in a flood zone make a list of contents that you may be keeping in areas of your home or property that keep getting ravaged by the flooding to ensure everything is accounted for when disaster strikes.

Also, make sure you have copies of your insurance policies in a safe area or even digitized copies stored online in the cloud.

As always if you have water damage that you need to be repaired, call SERVPRO today!